Customer: Great Places Housing Group (GPHG)
Scope: Upgrade, relocate and standardise access control and door entry systems across the portfolio
Location: Northwest & Yorkshire
Budget: £200k per annum
Length of Project: 3 years (ongoing)
Aim and objective
The aim was to migrate and standardise our Social Housing Client’s assets onto a single platform. The objective was to ensure the longevity of systems, ease of use for their employees and reduce return visits on faults as a more available stock holding could be carried by engineers due to reducing the product range installed across clients’ assets.
Our Senior Engineer, Liam Gudgeon, installed KMS cloud-based access controls with an ENTROTEC or VIDEX door entry system for this client. KMS was chosen as the access control due to the requirement for cloud-based access and the communal equipment being the most robust against vandalism, which was a pain point for the customer. This equipment is manufactured in the UK, which meant we could provide greater product availability and support.
Our Contract Manager, Shaun Heath, completed the migration process to the secure the KMS cloud platform. Managing Director, Holly Peacock, worked closely with the customer to allocate remote access to sites which minimised the need for a call-out and essentially enabled remote triage of activity. The new system also enabled remote servicing, reducing the need for an engineer to visit the site. Ultimately this was a cost-effective solution which had multiple benefits. It reduced inconvenience to our Social Housing Client, our carbon footprint was significantly reduced by monitoring the site remotely, and a time to issues was improved overall.
Shaun Heath and Holly Peacock have successfully generated reports which enable proactive resolution of issues before residents (and, in some instances, the Customer) has become aware of an issue.
Shaun Heath provisioned customer programmable fobs so entry and access control could be managed from any location (including de-activation). Our Social Housing Client has reported that this has led to greater service efficiencies.
As a result of the work carried out, our Social Housing Client are integrating KMS Cloud systems into all of their locations, and we are now their preferred contractor for CCTV and Access Control systems.